Privacy policy
Privacy Policy
This Privacy Policy describes how Suvaa, operated by Praya Innovations Private Limited, collects, uses, shares, and protects personal information when you visit or make a purchase from wearsuvaa.com.
By using our website, creating an account, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly, including your name, email address, billing address, shipping address, phone number, order details, payment-related information, and any information you share with our customer support team.
We may also collect technical and usage information such as IP address, device information, browser type, pages viewed, referring URLs, cookies, and analytics data.
How We Use Information
We use personal information to process and fulfil orders, arrange shipping, provide tracking updates, process payments and refunds, respond to customer support requests, prevent fraud, improve our website, send service messages, and, where permitted, send marketing communications.
Payments
Payments are processed by third-party payment providers. We do not store full card details on our systems. Payment information is handled according to the payment provider's security and privacy practices.
Shipping And Fulfilment
We may share order and delivery information with shipping carriers, fulfilment partners, customs brokers, and service providers as needed to process and deliver your order internationally.
Cookies And Analytics
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand site usage, improve performance, measure marketing effectiveness, and show relevant content or advertising.
Sharing Information
We may share personal information with service providers who help us operate our store, process payments, ship orders, provide customer support, prevent fraud, run analytics, or deliver marketing. We may also disclose information where required by law, regulation, legal process, or government request.
International Data Processing
Because Suvaa serves international customers, your information may be processed in India or other countries where our service providers operate. Data protection laws may differ from those in your country.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your Choices
You may contact us to request access, correction, deletion, or updates to your personal information, subject to applicable law and our legal obligations. You may also unsubscribe from marketing emails using the link provided in those emails.
Security
We use reasonable administrative, technical, and organisational measures to protect personal information. However, no method of transmission or storage is completely secure.
Children
Our website is not intended for children. We do not knowingly collect personal information from children.
Updates To This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date where applicable.
Contact
For privacy questions or requests, contact us at hello@suvaa.in.